Table of Contents
Highlights
Industry: Industrial Manufacturing (Climate Control)
Geography (Global): HQ in North America, Plants/Sales Regions in Canada, Mexico, Asia-Pacific
Scope: NPI Materials Request, Finished Goods, Service Materials, Raw Materials
Cross-functional Teams: Sourcing, Purchasing, Finance, Inventory Management, Customer Service, Sales, and Master Data Management
Systems Supported: SAP ECC, TIBCO EBX, Custom Application based on Oracle DB
Total number of stakeholders involved in Master Data workflows: 200+ globally
Key Master Data Issues before ZMDM adoption
- Unsupported Infopath forms to request and manual coordination for asking and getting approvals for creating different material types
- Manual approach for creating relevant master data in SAP and extending it to different plants and organizational levels
- Master data errors
- Long cycle times and requests not getting completed at all
- A large team manually supporting master data related activities
Results
| Before ZMDM | After ZMDM |
|---|---|
| Hard to use Infopath forms and manual coordination | Simple and intuitive forms and workflow-based coordination |
| Master data is created manually – time-consuming and expensive | Workflow automatically creates all the relevant master data in SAP and TIBCO EBX – zero cost and instantaneous |
| No master data governance in the process | Governance, validations, and error-proofing built into the process |
| Dedicated and large master data team in the IT department | Smaller master data team embedded into and supports business operations |